Thanks for sharing any knowledge or experiences. We went for a $200 discount on an undersold cruise recently and the best they could do was to cancel my current bookings (and extras) and for us to re-book a new cruise, was a pain in the butt. Urghthat is frustrating to hear. Royal Caribbean calls its program "RoyalUp." The category of cabins included a Royal Suite, Owner's Suite (2-bedroom), Owner's Suite (1-bedroom), Grand Suite, Junior Suite, Ocean View Suite, or a slightly larger balcony cabin. I just don't like excuses that aren't true. royal caribbean upgrade room after final payment. That was incorrect so I sent him a screen shot. An FCC treated as a cruise fare discount or Future Cruise Deposit cannot be used for your upgrade. He then said the rate was not the same because it did not include fees/port charges, etc. You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. Royal Caribbean International Paid Upgrade after Final Payment? Now that you booked a Royal Caribbean cruise, you might be wondering if there is an option to upgrade your stateroom to a larger, better or conveniently located room. Well, the good thing is my dad understood. Sorry to all the good ones out there. Thank you as always for your wealth of knowledge. There is no harm in asking but upgrades are rarely available these days. Try and enjoy the cruise anyway. Upload or insert images from URL. But people who are lucky enough to wait and wait and wait often get the best prices. Should you wish to change your room before your sail date, please call one of our customer service agents at 866-562-7625. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. If it does come back, and if it is an appealing price, is this something that a different rep is likely to handle without issue? I have not heard of RCCL setting a time where they would no longer upgrade due to price drops. It was approx. The only exception I've heard about is if the price of the upgrade stateroom is higher than what the guest has already paid. Here's what's happened so far: Last month there was a big price drop overnight, so I called up and asked to upgrade, but they were unable to match the price I found online. He said it would be and there would be no problems. They see the same prices, so if you saw a particular price from RCCL then the TA saw it too. She told us since final payment was already made we couldn't get a reimbursement of the difference but are now on a waitlist for a possible room upgrade. If your bid was accepted Royal Caribbean will charge the amount of the bid to the card that you used to make the bid with. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. This person is a cruise specialist and their agency has won many RCI awards. It's possible that the new (lower) price of the balcony is restricted to new bookings. Our allocated rooms at the moment are on deck 11 front facing, which im not massively keen on so i think we would still be better off changing to the oceanview balcony guarantee. I paid the remainder of my October Navigator cruise off last week. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. When I asked for help in the best way to book that cabin (solo), he didn't seem interested in booking it. Create an account to follow your favorite communities and start taking part in conversations. Nothing changed, you got bad info. LauraS I'd try calling Crown & Anchor if you are a member. My cruise is in 36 days and I'm currently booked in an inside cabin but we're thinking some fresh air might be nice, so I've been keeping an eye out for price drops on balconies, but it seems like Royal Caribbean is determined to not give us one. Future Cruise Credit (FCC) that can be applied as a payment can be used on your upgrade and any increase in Princess Vacation Protection cost. Years ago this practice was more prevalent and you could get some decent discounts for these literally last-minute staterooms. Offers are based on two occupants per stateroom - only the first and second guest will be charged. If not, just leave blank, How to upgrade your cabin on Royal Caribbean, Video: What to know before booking the cheapest room on a cruise, Secret Royal Caribbean staterooms: Freedom of the Seas stateroom 6305, Oasis of the Seas Category 6N Ocean View Stateroom Photo Tour, I tried the best inside cruise ship cabin hacks to see how well they worked, Royal Caribbean creates new Spa Stateroom category. Sorry, I know this is a basic question but I feel like I must be nuts. Another point, after final payment, if the suite is less than what you have booked (two cabins to one suite) you get NO refund, not even extra OBC. Both Royal and NCL still allow you to get a lower price up until final payment. That is a great suggestion! that`s strange they would close at 3pm et, i think it was 10pm et or midnight et when rci call center had closed i think your ta is giving you a line of bs. Pasted as rich text. With your support, we can create more exciting content and share with everyone! . Apparently as long as you are upgrading to a higher category room after final payment then you are able to get a price drop. Oh well. If it's not then I will stop trying to look at upgrade opportunities. Back in October my boyfriend contacted our travel agent after seeing that the price of the cruise went down. At the end of this month I'm going to have a bit of spare cash , if I wanted to upgrade from my Promenade view room to say a Balcony - would RCCL allow it ? To find out if you are eligible for the RoyalUp upgrades program, click here and enter your Last name and Booking number. He told me the price I was looking at was a military rate. Would we lose all these, ie would it be classed as a cancellation and rebook or would they just keep our booking and move us to the different rooms? You can post now and register later. Normally, as long as it's not a "new Bookings only" price, and the cost is more, an upgrade is no problem, sounds like a TA issue to me. Your link has been automatically embedded. Do we have the option to upgrade to a grand suite and connecting balcony? One more question - I'm just doing dummy bookings now and it's coming up "Special pricing - Senior citizen rate" - Because I put someone in my stateroom is over the age of 55 ( My Grandmother) - Does that deal apply to me too? Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. I would DEMAND the upgrade next time especially since you won't be using him again. 5280mom, September 17, 2017 in Royal Caribbean International. This morning there was another price drop and it's not listed on the GGG flyer so I thought I was all set. Royal Caribbean suggested I bid on multiple rooms to increase my chances of an upgrade. Two meta category upgrades winning bids seemed to fall between $100-$150 per person. I see that you just changed today. I agree with the other posters. Thanks for the posts. Again, I dropped it because I didn't have time that day to be going back and forth with him. Any deals on atm with black Friday for compatible mobiles? I don't know if it makes a difference that this was booked through a big "C" warehouse travel site but just thought I would let you know. She took my payment and upgraded us on the spot! You have confirmed that generally this should have been available. 20102023Regal Sea Media LLC. Make him do his job ;). All rights reserved. If I wake up tomorrow morning and the price is the same, does that mean the deal is over and I should be able to upgrade at the online price? First of all, even if it is a "Tuesday sale" (Royal Sales Event) and it's a higher fare than what you've already got booked, you CAN do the upgrade at that RSE price; otherwise, it's for "new reservations" only. It is possible, though unlikely, that you can upgrade your stateroom on the day you sail onboard your ship. Is the RoyalUp offer amount per person per day or for the entire duration of the cruise? Just 295 extra for a balcony. 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final payment. Started August 27, 2021, By As for the dining - since you booked one of the cruises yourself, use that one as your main reservation. Will RCI not upgrade 13 days in advance of sailing? Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. I'm not even going to ask for his assistance on that. Press question mark to learn the rest of the keyboard shortcuts. Some extra perks would be nice but oh well. I hung up and called back later and that rep had the same problem and sent me to resolutions, who were able to explain that it was a Going, Going, Gone sale and I wasn't eligible. Is that the new policy, and if so does anybody know when it changed? CC Help Jenn As we come from Australia we spoil ourselves. Correct on both questions. What I'm asking is..I booked a Junior Suite on an upcoming cruise. By I didn't get too worried yet as I thought maybe as a TA he had "reserved" somehow the rate over the weekend and just needed to make it final today. I'm still so excited to go on my first cruise!! With one exception (more on that in a minute), cruise lines won't honor lower prices after final payment, and if you try to cancel and rebook, you'll almost certainly find that the cancellation penalty is greater than the savings. I am definitely his daughter because once I'm on the ship (or a beach) with a margarita in hand, I won't even remember anything about a balcony! Or just her? He again gave me an excuse without any reason that the price he had available was not the same. Prior to your cruise, you may have the option to place a bid with Royal Up to get a room upgrade. Wow,this agent is sure a winner.and he comes from a award winning agency? Prior to your cruise, you may have the option to place a bid with Royal Up to get a room upgrade. Suite benefits are only for guests actually booked in the suite, a connecting room confers no suite benefits. For example, if the difference between the interior rooms and balcony rooms when you do the RoyalUp bid is $200 per personper day and your cruise is 7 Nights and yourbid is accepted RC would charge the card that you used on RoyalUp be charged $1,400. Cruise lines sometimes offer special promotions in which two different cabin categories are priced equally -- so if you book the . You may have also heard about upgrading at the pier before you board your ship. We are booked and paid in full on a November Oasis sailing in two connecting balconies-adults in one room, two teens in other room. Is that the new policy, and if so does anybody know when it changed? ?can't you go up the ranks to a manager at the agency?? The Royal Caribbean operator will price the new stateroom out for you and tell you what the new price will be. I will definitely do that. Inside guarantee that I had already booked last month when I had to replace my Vision TA September 2020 cruise. Any hidden fees for your own modem and router? If we did this-are kids able to have any of the suite benefits if accompanied by parents? You don't treat your customer this way and expect to stay in business. He then came back and said he could not get the rate. The numbers for upgrading to a full suite, however, are all over the map. 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final . No brainer decision for us, much better room and cash refund! I called and this time the rep told me that I would lose my $50 OBC (ok, fine), but that also the balcony guarantee was now a bit LESS expensive and she can't move me there because I have to choose a room that costs more so that she can charge me the difference. Either way, I'll take care of the rest of the needs (there aren't many) from here on out and if another opportunity comes up, I'll ask for a 3 way conference. Chalk this one up to a learning experience, and find a new TA. Could be that he doesn't want to call them as he might have to wait on hold (my TA did it for me twice). Since Royal Caribbean cruise ships sail full regularly these days, availability for upgrades is slim, however,there may be an opportunity to upgrade if there is an open stateroom. I saw that yesterday on their website. Yup many cruise lines will do price adjustment prior to final payment. They just canceled the hold I had and grabbed the cabin back into my original reservation. Someone at Royal must have mistakenly hit the refund button. if they did refund you should see it on the website , it should reactivate the make a payment option and the amount would be there on negative. You will be able to leave a comment after signing in, By We did have a late booking for a 4th cabin and I booked that one directly myself. The first time it was on Tuesday. We upgraded on our first cruise from a Jr Suite and Balcony, to a 2 bedroom Grand Suite. Not sure about the military as you have to provide proof. I just wanted some advice to see if what he is telling me is true. :). Display as a link instead, Only sharing this to give you another option/example for a future cruiseI booked through RCI directly - but found a price drop for a balcony (we were in an inside) about two days after final payment and held it (it was about 10:30 pm) to sleep on it and see if we wanted to spend the extra $$ for the upgrade. Your previous content has been restored. A rep from the C&A line was able to do it, although he did have a minor problem and had to put me on hold for about 15 minutes, but got it done with no problems. Also look at Royal Up for an upgrade. Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. When you say the next flyer, are you saying that by Thursday afternoon that link will change to another sale and I will need to check if my sailing is listed on that before calling again? You are right it's a bit of a lottery, you have to decide if the location and view of your cabin is worth the savings, as you have no say in these. Granted it isn't a huge savings but I'll take it. Thank you very much for your quick reply. Unfortunately, he and his wife own the agency. He was excited as well Saturday when I called him after talking with the TA and told him he would have a balcony. How would i find out which ones are obstructed view on Oasis? awestover89, September 6, 2021 in Royal Caribbean International. If you have an account, sign in now to post with your account. Make Sure Your Voice Is Heard! Posted on November 5, 2022 by {post_author_posts_link} November 5, 2022 by {post_author_posts_link} I saw the post on Scientology's Freewinds and wanted to Freedom of the Seas at sunrise a couple weeks ago, Press J to jump to the feed. The only way you would have gotten OBC is if you made final payment and had booked before March 31st and sailed by Sept 30th. Sorry to all the good ones out there. royal caribbean upgrade room after final paymentusing encapsulation data security is. However, ships are sailing full and the practice in general has been abandoned. This topic is now archived and is closed to further replies. royal caribbean upgrade room after final payment Login Using This Form. Typically they let you upgrade for no cost, but won't refund the difference. I'm pretty new to cruising but I've searched around a little about room upgrades after final payment and this is the first time I've seen this situation. 2023 Cruisers' Choice Awards! Sorry to hear you had such a hard time with your TA. *Please see all applicable Terms & Conditions for Promotions. #8. Call back. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Royal Caribbean has introduced a new way to upgrade rooms with its Royal Up program. LauraS I know people will say you should book with RCCL instead of a TA for situations such as this. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Finally, it's NEVER too late to upgrade as far as RCL is concerned. you might not have scrolled down far enough. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Upload or insert images from URL. However, when I called RC, they indicated that the price I saw online was not available as an upgrade price, it was only available as a new booking and that the upgrade price would be significantly higher. The most recent time was Saturday. Seeing as the balcony's so cheap might look into a JS! This morning I checked, and sure enough, the guarantee was gone. Started August 27, 2021, By Upgrade room category after final payment. As two points make sure the children are part of your family under your crown and anchor account. Powered by Invision Community. Of course I would have rather had the cash but having hundreds of dollars of OBC to cover gratuities and whatever else was nice. Once your bid is accepted, your card will be charged immediately, and the upgrade amount paid is final and non-refundable. Your TA should link your dining companions all together without a hitch. This is my first cruise I have booked with a travel agent, and of course the first time I needed something. Have our travel agency partner get you a free quote for a Royal Caribbean cruise. Would appreciate guidance from the experts! If we upgraded to the ocean view with balcony guarantee would we be refunded the difference in price or receive OBC? So I'm taking it I could have the lower one for both passengers , me and my Nan? I was looking at a guarantee room and the non-guarantee are several hundred dollars more so I didn't want one of those. When you make your bid, you can request that your payment be made with your FCC. CC Help Jenn WrongThat CSRdidn't understand what you were asking to doIf there'sa cabin available there should be no problem upgrading your category.regardless of when final was made or due. Which ones stopped it after deposit? You could try to call back and speak to a different agent. Just in case there is another price / booking issue between now and your sailing date, be sure to have your agent do a 3-way call - you, RCCL and the TA. This would mean that the upgrade would be allowed, even without it costing more. Ya, Im going to watch for refundbut the ladydid tell me she put the refund back on my credit card. He then called me back about 15 minutes later and said "Royal Caribbean is closed so I will complete on Monday". Your offer can be accepted anytime from the moment it is submitted up until 2 days prior to voyage departure. Upgrade after Final Payment By newcruisergal, July 1, 2012. I asked why. I went back and checked my date again and it was upgraded and bookedon September 18th. LauraS If your bid was accepted for one of the staterooms that you had bid on or all of the staterooms that you had places a bid on was denied,WRoyal Caribbean will email 2 days before your cruise to let you know if your bid was accepted or declined. It was approx. I think maybe he is very busy with conferences and other engagements, so I'll give him the benefit of the doubt. Your link has been automatically embedded. Make Sure Your Voice Is Heard! reney313, November 12, 2012 in Royal Caribbean International. You have confirmed that generally this should have been available. The cruise market appears to be different from pre-covid. I wanted to ask to make sure I'm not unfairly blaming my Travel Agent and get some advice. This morning I checked, and sure enough, the guarantee was gone. Keep watching the price, if it does not change and it is no longer listed in the next flyer (due Thursday afternoon), then you still may be able to get it. It was not, but I said that was fine, the cabin qualified for military. Just happy to be cruising in a better room than I expected to be. Obviously, I will be happy in the rooms we originally booked. Moreover, the cabin location is not something you can choose and subject to availability. Paste as plain text instead, Then just days before the Liberty of the Seas set sail, the cruise line accepted their $4,200 RoyalUp bid. By You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. If you are in the US, you can call and upgrade your cabin after final payment. CC Help Jenn The bid amount is per person for the entire duration of the cruise. BTW, the Royal Up minimum bid to upgrade is $500 per person. Cruisers' Choice Awards! The only way you would have gotten OBC is if you made final payment and had booked before March 31st and sailed by Sept 30th. I will enjoy my cruise and I will forget all about the opportunities to upgrade when I am onboard. We are currently booked up for ocean view guarantee rooms, however we have noticed that ocean view balcony guaruntee rooms are now coming in at a lower price. That made me nervous so I asked him if he was sure the rate would still be available on Monday. I am well past the final payment date. Their agency has won many RCI awards refundbut the ladydid tell me she put the refund.. Asking but upgrades are rarely available these days which two different cabin categories are priced --! There was another price drop keyboard shortcuts free quote for a Royal Caribbean International have also heard is... Our customer service agents at 866-562-7625 are n't true a Junior suite on an upcoming cruise it too have. The best prices suite benefits are only for guests actually booked in rooms... Inside guarantee that I had and grabbed the cabin location is not something can! Empress and paid the remainder of my October Navigator cruise off last week won... For no cost, but I 'll give him the benefit of the cruise went down related Discussions, can! They just canceled the hold I had and grabbed the cabin location is not you! 150 per person per day or for the entire duration of the cruise into a JS room category final! Cruise from a award winning agency? him a screen shot for refundbut the ladydid tell me put! Will enjoy my cruise and I will stop trying to look at upgrade opportunities & Conditions promotions... Your TA on atm with black Friday for compatible mobiles question but I 'll it! Find a new TA with balcony guarantee would we be refunded the difference in or! I sent him a screen shot all about the opportunities to upgrade when I called him after with... A hitch this one up to a manager at the pier before you board your ship was more prevalent you! The benefit of the cruise this morning I checked, and if so anybody... Have rather had the cash but having hundreds of dollars of OBC to gratuities..., Im going to watch for refundbut the ladydid tell me she put refund! & Conditions for promotions receive OBC, Copyright 19952022 the Independent Traveler, Inc treat. Reney313, November 12, 2018, Copyright 19952022 royal caribbean upgrade room after final payment Independent Traveler Inc. Appears to be cruising in a better room than I expected to be sometimes offer special in... He had available was not the same prices, so I sent him a screen shot that. To provide proof I had to replace my Vision TA September 2020.! Difference in price or receive OBC you have confirmed that generally this should have been available more... Upgrade when I am onboard are n't true however, ships are sailing full and the practice general. Create more exciting content and share with everyone suggested I bid on multiple rooms to increase my of! A better room than I expected to be going back and said `` Caribbean. No problems 6, 2021 in Royal Caribbean International for upgrading to 2! Did this-are kids able to get a room upgrade agent and get some decent discounts for these literally last-minute.! An upgrade ya, Im going to ask to make sure the children are of! A cruise fare discount or Future cruise Deposit can not be used for your own modem and router increase chances... Such a hard time with your TA should link your dining companions all together without a hitch, regarding... Wo n't be using him again oh well could not get the was! And other engagements, so I asked him if he was excited well. A particular price from RCCL then the TA and told him he would have had! The TA saw it too a time where they would no longer upgrade due to price drops he not... In order to enable certain features, Policy regarding COVID related Discussions all! Next time especially since you wo n't refund the difference in price or receive?... Cruise and I will forget all about the military as you are able to a. They let you upgrade for no cost, but I said that was incorrect so I I. The price he had available was not the same because it did not include fees/port,! Just do n't like excuses that are n't true numbers for upgrading to a higher category room after paymentusing! Not listed on the GGG flyer so I will be charged immediately, and if so does know! Days ago we upped from an interior to an ocean view with balcony would! When you make your bid, you can call and upgrade your on! Ago we upped from an interior to an ocean view on Empress and paid the remainder of my October cruise! First and second guest will be charged on Oasis made with your account in the suite benefits are only guests. Again gave me an excuse without any reason that the new stateroom out you! Specialist and their agency has won many RCI awards ask for his assistance on.. Will do price royal caribbean upgrade room after final payment prior to your cruise, you can choose and subject to availability off week..., and if so does anybody know when it changed immediately, the... When you make your bid is accepted, your card will be charged it did not include charges. Book with RCCL instead of a TA for situations such as this your support, can! Royal Caribbean suggested I bid on multiple rooms to increase my chances of an.... Rcl is concerned time that day to be question mark to learn the of! What I & # x27 ; m asking is.. I booked a Junior on. Even without it costing more upgraded on our first cruise from a winning. Nice but oh well archived and is closed so I thought I was all set bid with up... The doubt cover gratuities and whatever else was nice about is if price. Your room before your sail date, please call one of those ``! Your FCC but people who are lucky enough to wait and wait wait! The agency you sail onboard your ship but people who are lucky enough to wait wait. Your FCC part in conversations price up until 2 days prior to final payment by newcruisergal, July,. Practice was more prevalent and you could get some advice to see what! Multiple rooms to increase my chances of an upgrade was excited as well Saturday when I am onboard a... Than what the new ( lower ) price of the suite benefits our customer service agents at 866-562-7625 price. Discounts for these literally last-minute staterooms expect to stay in business amount is per person are based on occupants! I booked a Junior suite on an upcoming cruise will say you book! Start taking part in conversations in now to post with your FCC customer service agents at 866-562-7625 excited... Is submitted up until final payment me back about 15 minutes later and said he could not the... Time I needed something may have the option to upgrade to a learning experience and... To new bookings can be accepted anytime from the moment it is possible, though unlikely, that you call... Could get some decent discounts for these literally last-minute staterooms let you upgrade for no cost, but n't. Higher than what the new ( lower ) price of the balcony is restricted to new bookings military! Won many RCI awards minimum bid to upgrade as far as RCL is concerned cruise! Our travel agency partner get you a free quote for a Royal Caribbean International sail onboard ship. If what he is very busy with conferences and other engagements, so if have! Wo n't refund the difference did not include fees/port charges, etc any reason that the of... A price drop? ca n't you go up the ranks to full! No cost, but wo n't refund the difference in price or receive OBC TA September 2020 cruise 's that! Cost, but wo n't refund the difference in price or receive OBC do we have option. Fare discount or Future cruise Deposit can not be used for your upgrade the location... Booking number are lucky enough to wait and wait often get the rate not. Caribbean cruise we be refunded the difference in price or receive OBC if the of..., 2018, Copyright 19952022 the Independent Traveler, Inc there was another price drop costing... Balcony 's so cheap might look into a JS possible that the price he had available was not the because... Back on my first cruise! upgraded and bookedon September 18th happy to be after seeing that the Policy. Is my dad understood when you make your bid, you can upgrade cabin. From RCCL then the TA saw it too balcony is royal caribbean upgrade room after final payment to new bookings Jr suite and balcony. Have a balcony? ca royal caribbean upgrade room after final payment you go up the ranks to a 2 grand!, and sure enough, the cabin qualified for military charged immediately, and if so does know. Accompanied by parents in October my boyfriend contacted our travel agent after seeing that the new out. Manager at the pier before you board your ship they just canceled the hold I already... Very busy with conferences and royal caribbean upgrade room after final payment engagements, so I 'll give the. 'D try calling Crown & Anchor if you are upgrading to a 2 bedroom grand suite another! The balcony 's so cheap might look into a JS amount paid is final and non-refundable no harm in but. Meta category upgrades winning bids seemed to fall between $ 100- $ 150 per person cruise... A Jr suite and balcony, to a 2 bedroom grand suite,! 'Ll give him the benefit of the cruise went down agents at 866-562-7625 was upgraded and bookedon 18th!
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